Refund Policy
REFUNDS & REPLACEMENTS
Any claims for misprinted/damaged/defective items must be submitted within 7 days of receiving the product:
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For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date.
If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.
REPLACEMENT/REFUND EXEMPTIONS
Vonburné will not grant a refund, credit your account, or replace a produced product in case of:
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Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
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Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself.
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Buyer's Remorse – We do not refund orders for buyer’s remorse. Returns for products or exchange of a product are to be offered at your expense and discretion.
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Rejected by Customs - If a package is returned due to customs rejection, Vonburné will not issue a refund. It is the responsibility of the store owner to research import regulations for each country they are selling their products, and for the receiver to pay any necessary customs fees.
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Product is created, but not yet shipped - In case, you wish to cancel the order while it is still in the status "Accepted", but the product has already been prepared by the fulfillment team, we will not be able to cancel and refund the order.
LATE OR MISSING REFUNDS
If you particularly requested a cash refund, then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank - there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please get in touch with our customer support team for assistance.
This Policy shall be governed and interpreted by the English language, regardless of any translations made for any purpose whatsoever.